Terms of Service
These Terms of Service (“Terms”) form a binding legal contract between you and Casayuda, Inc. (“Casayuda,” “we,” “us,” or “our”), the operator of casayuda.co and related services (collectively, the “Platform”). By accessing, browsing, or using the Platform, creating an account, or clicking “I agree,” you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
1. Eligibility
You must be at least 18 years old, capable of forming a binding contract under applicable law, and not barred from receiving services under the laws of the United States or any other applicable jurisdiction. By using the Platform you represent that you meet these requirements and that all information you submit is accurate, current, and complete. We may refuse service, close accounts, or remove or edit content in our sole discretion.
2. The Platform is a marketplace
Casayuda is a neutral technology platform that helps clients (“Clients”) connect with independent domestic-service professionals (“Workers”). Casayuda is not a party to any agreement between Clients and Workers, is not the employer, partner, agent, or joint venturer of any Worker, does not direct or control the work of Workers, and does not provide cleaning, cooking, driving, childcare, or any other services itself. All services are performed by Workers as independent contractors. Workers are solely responsible for the manner, means, results, taxes, insurance, and licensing of any work performed.
3. Accounts and account security
You must register an account using accurate information and one valid email address. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether or not authorized. Notify us immediately at info@casayuda.co of any actual or suspected unauthorized access. We are not liable for losses caused by unauthorized account use that you could have prevented with reasonable care. We may suspend or terminate any account at any time, with or without notice, for any reason permitted by law, including suspected fraud, abuse, or violation of these Terms.
4. Worker verification — disclaimer
We make commercially reasonable efforts to verify Worker identities (cédula or government ID), conduct background screenings through third-party providers, and contact references. These checks are based on publicly available data and self-reported information; they are not exhaustive, are limited by Colombian data-protection law, and may not detect every possible risk. Casayuda makes no warranties, express or implied, about the conduct, character, qualifications, fitness, honesty, or safety of any Worker. You are solely responsible for evaluating any Worker before allowing them into your home or hiring them. We strongly recommend reviewing ratings and references and using your own judgment.
5. Bookings, fees, and payments
Pricing for any service is set by the Worker and disclosed before you confirm a booking. Casayuda may charge service fees, subscription fees (such as Casayuda Plus), or transaction fees, which will be disclosed before you incur them. When payment processing is enabled, we use third-party providers (e.g., Stripe) to authorize, charge, and remit funds; you authorize us and our processors to charge your payment method for amounts you owe. All fees are non-refundable except as expressly provided in these Terms or as required by applicable law. Disputed charges must be reported to us within 60 days. Failure to pay may result in service suspension and referral to collections.
6. Cancellations and refunds
Cancellation timing and any refund eligibility are disclosed at booking. Casayuda may, in its sole discretion, issue partial credits or refunds where a Worker fails to appear or where service materially deviates from what was booked. To request relief, contact info@casayuda.co within 48 hours of the issue. Subscription fees auto-renew at the end of each billing cycle until cancelled; cancellations take effect at the end of the current cycle and are not pro-rated.
7. Acceptable use
You agree not to: (a) violate any law or regulation; (b) misrepresent identity, age, location, or qualifications; (c) post false, defamatory, harassing, threatening, hateful, sexually explicit, or otherwise objectionable content; (d) discriminate against any Worker or Client on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic under U.S. or applicable law; (e) circumvent the Platform to avoid fees, including by exchanging personal contact information before a booking is confirmed; (f) reverse engineer, scrape, or interfere with the Platform; (g) use the Platform to send spam, malware, or fraudulent messages; (h) use automated systems, bots, or AI agents to interact with the Platform without our written permission; or (i) infringe intellectual property or privacy rights.
8. User content and reviews
You retain ownership of content you submit (profile photos, bios, messages, reviews, ratings, photos of completed work, etc.) (“User Content”). By submitting User Content, you grant Casayuda a worldwide, royalty-free, sublicensable, non-exclusive, perpetual, irrevocable license to host, store, reproduce, modify, distribute, display, perform, and create derivative works of the User Content for purposes of operating, promoting, and improving the Platform. You represent that you own or have all necessary rights to the User Content and that it does not violate any law or third-party right. Reviews must be honest and based on actual experience; we may remove reviews that violate these Terms or our community guidelines.
9. Intellectual property
Casayuda, the Casayuda logo, the Platform, and all content provided by Casayuda are protected by copyright, trademark, and other U.S. and international laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Platform for your personal, non-commercial use, subject to these Terms. All other rights are reserved.
10. DMCA / copyright
We comply with the U.S. Digital Millennium Copyright Act. If you believe content on the Platform infringes your copyright, send a notice to info@casayuda.co including: (i) your physical or electronic signature; (ii) identification of the copyrighted work; (iii) identification and URL of the allegedly infringing material; (iv) your contact information; (v) a statement of good-faith belief that the use is unauthorized; and (vi) a statement under penalty of perjury that the information is accurate and you are the owner or authorized to act. We will remove infringing material and may terminate repeat infringers.
11. Third-party services
The Platform integrates third-party services (e.g., Supabase for authentication and database, Resend for email, Stripe for payments, WhatsApp/Twilio for messaging, mapping providers, background-check vendors). Your use of those services is governed by their own terms and privacy policies. Casayuda is not responsible for third-party services or their content.
12. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT, WORKER PROFILES, MATCHING, RATINGS, AND ANY SERVICES PROVIDED BY WORKERS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CASAYUDA, ITS AFFILIATES, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, REPUTATION, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM, ANY BOOKING, ANY WORKER OR CLIENT CONDUCT, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CASAYUDA IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY IN FULL.
14. Indemnification
You agree to defend, indemnify, and hold harmless Casayuda and its affiliates and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual property, publicity, or privacy right; (e) any dispute between you and any other Platform user; or (f) your violation of any law or regulation.
15. Dispute resolution — binding arbitration and class-action waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform, including their existence, validity, or termination (“Dispute”), will be resolved exclusively by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, except that either party may bring an individual action in small-claims court for matters within its jurisdiction. The arbitration will be conducted in Miami, Florida, in English, by a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this provision. YOU AND CASAYUDA EACH WAIVE ANY RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may award only individual relief and may not consolidate claims. If a court finds the class-action waiver unenforceable as to any specific claim, that claim must be severed and brought in court while the remaining claims proceed in arbitration. You may opt out of arbitration by emailing info@casayuda.co within 30 days of first agreeing to these Terms with the subject “ARBITRATION OPT-OUT.”
16. Governing law and venue
These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 15, any action not subject to arbitration must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction and venue there.
17. California / state-specific notices
California users: Pursuant to Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 N. Market Blvd., Sacramento, CA 95834, or 800-952-5210. We do not sell or share personal information for cross-context behavioral advertising; see our Privacy Policy for the rights available to California, Virginia, Colorado, Connecticut, and Utah residents.
18. Termination
You may terminate your account at any time from Settings or by emailing info@casayuda.co. We may suspend or terminate your access at any time, with or without notice, for any reason, including suspected violation of these Terms. Sections that by their nature should survive termination (including Sections 8–16, and 19–22) will survive.
19. Force majeure
We are not liable for any delay or failure caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, telecommunications failures, internet outages, or epidemics.
20. Changes to these Terms
We may modify these Terms at any time. Material changes take effect 30 days after we post the updated Terms on the Platform or notify you by email, whichever is earlier; non-material changes are effective immediately. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Platform and close your account before the effective date.
21. Notices and assignment
Notices to you will be sent to the email associated with your account; notices to us must be sent to info@casayuda.co. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale of assets, or similar transaction. Any unauthorized assignment is void.
22. Entire agreement; severability; no waiver
These Terms, together with the Privacy Policy and any policies referenced here, are the entire agreement between you and Casayuda regarding the Platform and supersede prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce any provision is not a waiver.
23. Contact
Questions? Reach us at info@casayuda.co.